Privacy policy

Privacy policy

31/05/2023

First of all, your privacy is important to us. We know that this phrase is often used in this type of publication, but we take this subject very seriously. By using the services of viventiumhotels.com, you are placing your trust in us, and we want to protect it. That is why we do everything we can to protect and secure your personal data.

This document (“this Privacy Policy” or “our Privacy Policy”) explains, in a clear and transparent manner, how we use and process your personal data. It also informs you of the rights you may exercise with regard to your personal data and tells you how to contact us. Please also see the Cookie Information document which details how viventiumhotels. uses cookies and other similar tracking technologies.

If you have used viventiumhotels.com services in the past, you will know that we offer online travel-related services through our websites, applications, and other online platforms such as our partners’ websites or social networks. We would like to make it clear that all the information you are about to read does not generally apply to just one or two platforms, but to all of them.

This Privacy Policy applies to all kinds of customer information that we collect through the above-mentioned platforms or through other means associated with these platforms (e.g. when you contact our Customer Service by e-mail).

This Privacy Policy may be amended from time to time. We therefore recommend that you consult this page regularly for the latest updates. If we make changes to this Privacy Policy that materially affect you, we will notify you before we begin any new activity.

Terms used in this Privacy Policy

“Travel” means the various travel products and services that you may order, acquire, purchase, pay for, hire, provide, book, combine or consume from the Travel Provider.

“Travel Service” means the service of ordering, purchasing, paying (facilitating) or booking online the various products and services offered by Viventiumhotels.com or made available from time to time by the Travel Providers on the Platform.

“Booking a Trip” means ordering, purchasing, paying for or booking a Trip.

What types of personal data are collected?

We cannot help you book the Trip of your dreams without you providing us with certain information. This is why we ask you for some information when you use our services. This includes general information such as your first and last name, your contact details, your payment details and the names of the people accompanying you on your trip. It may also include additional information that you wish to provide about your next trip (e.g. your estimated time of arrival).

We also collect data from the computer, phone, tablet or other device you use to access our services. This includes your IP address, the browser you are using and your language settings. In some cases, we also receive data about you from other sources or when we automatically collect other data.

This is a general overview, but if you would like to know more about the information we collect, you can find more information below.

Learn more about the personal data we collect

Why does viventiumhotels.com collect and use your personal information?

We ask you for your personal information for one good reason: to help you organise your online travel bookings, and to ensure that you get the best possible service.

We also use your personal data to inform you of our latest discounts, special offers and other products or services that we think may be of interest to you. There are other possible uses for your personal data. Read on to find out more.

 

Find out more about how viventiumhotels.com collects your data
How is your data shared with third parties by viventiumhotels.com?

The services offered by viventiumhotels.com include several third parties, in different ways and for different reasons. The main reason is to share relevant data in order to finalise your Travel Booking.

We also work with other third parties to enable you to benefit from viventiumhotels.com services. These may include financial institutions, advertisers, subsidiaries of the h factory ltd group and other companies that form the h factory ltd group. In some cases, if required by applicable law, we may share your data with governmental or other authorities.

Below you will find more information about how the information you provide to us is used and shared with these third parties.

Find out more about how your information is shared with third parties
How is your personal information shared within the h factory ltd group?

viventiumhotels.com is part of the h factory ltd group. Read on to find out more about how your data may be shared within the h factory ltd group.

Find out more about data sharing within the h factory ltd group How is your personal data shared and processed in the context of road transport services?

Viventiumhotels.com uses your data to offer you road transport services via the RESERVIT websites and application. Read on to understand the extent and limited nature of our joint liability.

Find out more about how these communications are handled
How are mobile devices used on Viventiumhotels.com?

We offer free applications through which we collect and process personal data. They work in a similar way to our website, but mobile devices also allow you to take advantage of geolocation.

Find out more about how we use data collected on mobile devices
How does Viventiumhotels.com use social networks?

The use of social networks can be integrated into the services offered by viventiumhotels.com in several ways. This may include the collection of some of your personal data by us, or the receipt of some of your information by the social network. If you would like more information about how this information is used and exchanged, please read on.

Learn more about security and retention procedures
How does Viventiumhotels.com handle personal data relating to children?

Unless otherwise specified, you must be at least 16 years old to use Viventiumhotels.com services. Children’s information is only processed with the consent of their parents or legal guardian, or where such information is shared with us by the parents or legal guardian.

Find out more about the personal data we collect from children under the age of 16
Can you control the personal data you have shared with Viventiumhotels.com?

Among other things, you have the right to ask to see your personal data at any time.

Learn more about how you can control your personal data
Who is responsible for processing personal data on the Viventiumhotels.com website and applications?

Viventiumhotels.com uses the Reservit reservation solution, which is based in Marseile. It is the entity responsible for processing the personal data collected in the course of providing its services. This includes its websites and applications.

Find out more about Viventiumhotels.com’s responsibility with regard to personal data – Provisions by country

We may be required to provide additional information depending on the legislation in force in the country in which we operate.

Call tracking: when you contact Viventiumhotels.com Customer Service, we use an automatic telephone number detection system to find the reservation that matches your number. This saves you and our agents time. However, they may ask you to identify yourself so that the details of your booking remain confidential.

We also use personal data for security and risk assessment purposes, such as when you report a security concern or when we need to authenticate users and bookings. We may therefore have to block certain bookings or put them on hold until we have completed our assessment.

Legal reasons: Finally, in some cases, we may use your data to process and resolve legal actions and disputes, to comply with regulatory enquiries or applicable law, to enforce the terms of use of Viventiumhotels.com’s online booking service or to comply with lawful requests from law enforcement authorities.

The provision of your personal data to Viventiumhotels.com is voluntary. However, certain services may require the collection of certain personal data. For example, we cannot process your Travel Reservation if we do not collect your name and contact details.

If we use automated means of processing personal data that produce legal effects or significantly affect you, we will always implement the necessary measures to protect your rights and freedoms. These rights include the right to human intervention.

To process your personal data as mentioned above, we rely on the following legal frameworks:

In accordance with the applicable legal framework, in particular to finalise and manage your Travel Booking.

If the required personal data is not provided, Viventiumhotels.com can neither finalise the Travel Reservation nor provide customer service. Given the purposes Viventiumhotels.com relies on its legitimate interests (or those of third parties) to provide and improve services and to prevent fraud and other unlawful acts.

When using personal data to serve the legitimate interests of Viventiumhotels.com or a third party, Viventiumhotels.com will always balance your rights and interests regarding the protection of your personal data with the rights and interests of Viventiumhotels.com or the third party. For purpose M, Viventiumhotels.com also relies, where appropriate, on compliance with legal obligations (such as law enforcement requests).

Finally, where required by applicable law, Viventiumhotels.com must obtain your consent before processing your personal data, including for e-mail marketing campaigns or where required by applicable law.

If you wish to object to the processing set out in points C to L, and no opt-out mechanism is directly accessible (for example, in your account settings), please send an e-mail to consulting@Viventiumhotels.com.

How does Viventiumhotels.com share your data with third parties?

In some cases, we may share your personal information with third parties. These third parties include:

The Travel Provider through whom you booked: In order to complete your Travel Booking, we pass the necessary booking details to the Travel Provider through whom you booked. This is one of the most important things we do for you. Depending on the Travel Booking and the Travel Provider, the information we share may include your first and last name, contact details, payment details, the names of your travelling companions and any other information or preferences you indicated when making your Travel Booking.

In some cases, we also provide the Travel Provider with additional data about your booking history. For example, if you have booked with the Travel Provider in the past, the number of bookings you have honoured with Viventiumhotels.com, confirmation that we have not received any reports of inappropriate behaviour from you, the percentage of bookings you have cancelled in the past, or whether you have written any reviews of your previous stays.

If you have a query about your Travel, we may contact the Travel Supplier to deal with your query. Unless payment is made during the booking process on Viventium’s website

• Customer service and reservations
• Market research
• Claims reporting
• Payment

We use third parties to process payments, manage stop payments and provide billing services. Where a stop payment is made in respect of your Travel Booking, either by you or by the holder of the credit card used to book your holiday, the RESERVIT reservation system must share certain details of your booking with the payment service provider and the relevant financial institution in order to process the stop payment. These details may include a copy of your booking confirmation or the IP address used to make your booking. We may share information with relevant financial institutions if we consider this strictly necessary for fraud detection and prevention.

Where a chargeback is made for your Travel Booking, either by you or by the holder of the credit card used to book your holiday, we must share with the RESERVIT solution certain details of your booking with the payment service provider and the relevant financial institution in order to process the chargeback. These details may include a copy of your booking confirmation or the IP address used to make your booking.

We may also share information with relevant financial institutions if we consider this strictly necessary for fraud detection and prevention.

Marketing services

In the course of promoting Viventiumhotels.com services via third parties, we share personal data with our advertising partners (e.g. your e-mail address, IP address and telephone number) to ensure that relevant advertisements are displayed to the type of audience targeted. We use techniques such as hashing to associate your e-mail address, IP address and/or telephone number with an existing customer database, to ensure that this data is only used for the purposes stated above. To find out more about other personalised advertising and your choices regarding it, please see our Cookie Information.

Advertising partners

We use advertising partners, such as metasearch service providers, to enable you to compare our offers with those of other online travel agencies (OTAs). When you make a booking on Viventiumhotels.com after using the services of an advertising partner, we will send the details of that booking to the advertising partner.

Other professional third parties: In certain situations (such as litigation, legal claims or audit activities), we may need to share your personal data with professional advisors. These advisers include parties such as law firms or auditors. We only share your personal data to the extent necessary and in such a way that third parties process this data in accordance with their own professional obligations.

Competent authorities: we disclose personal data to law enforcement agencies to the extent that this is required by law or strictly necessary for the prevention, detection or prosecution of fraud or criminal offences, or if we are under a legal obligation to do so. We may be required to disclose further personal data to the relevant authorities in order to comply with a legal obligation (e.g. in relation to short term rental laws), to defend our rights or property, or the rights and property of our business partners.

Business partners: we work with a number of business partners around the world. These business partners promote and distribute Viventiumhotels.com services, including the products and services of our Travel Suppliers.

When you book on the website or application of one of our business partners, some of the personal data you provide to them (e.g. your name, email address, postal address, payment information and other relevant details) will be passed on to us to finalise and manage your Travel Booking.

If that business partner has a Customer Service department, Viventiumhotels.com will share relevant information about your booking with that business partner (if and when necessary) in order to provide you with efficient and appropriate assistance.

When you book through one of our business partners’ websites, they will

• Provide services (including making and managing bookings or processing payments)
• To provide customer service
• To detect, prevent and investigate fraudulent or illegal activity or data breaches
• Carry out analyses and improve products
• Provide personalised offers or send you marketing communications with your consent or in accordance with applicable legislation
• Provide general support and maintenance and maintain the security of shared data
• Ensure compliance with applicable legislation

Viventiumhotels.com relies on its legitimate interests to receive and share personal data and to comply with legal obligations (such as law enforcement requests).

How is your personal data shared and processed in the context of road transport services?

The road transport services offered by the Viventiumhotels.com websites and applications are operated by the RESERVIT application, under the Viventiumhotels.com brand. For example, when you book or search for a road transport service on the app or website, both Viventiumhotels.com and RESERVIT are responsible for collecting and using your personal data.

If you would like to know more about the relationship between Viventiumhotels.com and reservit, and would like to exercise your rights regarding your personal data collected on Viventiumhotels.com websites and applications, please feel free to contact Viventiumhotels.com at any time at constulting@viventiumhotels.com.

Communications that you and the Travel Provider with whom you have booked send via Viventiumhotels.com?

Viventiumhotels.com may offer you and Travel Providers various ways to communicate about Travel Services and existing Travel Reservations via Viventiumhotels.com. This will allow you and your Travel Supplier to contact Viventiumhotels.com with questions about your Travel Reservation via the website, our applications and other channels.

Viventiumhotels.com may access these communications and use automated systems to view, scan and analyze them for the following reasons:

• Security
• fraud prevention
• Compliance with laws and regulations
• Investigation of possible inappropriate behaviour
• Product development and improvement
• Research
• Customer engagement (including providing you with information and offers that may be of interest to you)
• Customer service or technical support

We reserve the right to review or block the distribution, at our sole discretion, of any communication that we believe may contain malicious or undesirable content, or that may pose a risk to you, Travel Providers or others.

All communications sent or received through Viventiumhotels.com communication tools will be received and recorded by Viventiumhotels.com. Travel Suppliers and Business Partners with whom you have made a Travel Reservation may also choose to communicate with you directly via e-mail or other channels not controlled by Viventiumhotels.com.

Personalized advertisements displayed on other websites or apps may also be brought to your attention based on searches you have performed on your computers and connected devices. By modifying the settings relating to cookies on your device (see our Information on cookies in the “How to manage cookies” section), you can also modify your multi-device tracking settings for advertising purposes.

Please note that if you log out of your Viventiumhotels.com account, this does not mean that you will no longer receive personalised advertising.

How does Viventiumhotels.com use social networks?

At Viventiumhotels.com, we use social networks in different ways. They allow us to facilitate the use of online booking services, to promote the travel products and services of our Travel Providers, to advertise, and to improve and facilitate our own services.

Please note that the use of social network features may result in the exchange of personal data between Viventiumhotels.com and the social network service provider, as described below. You are free not to use the social networking features made available to you.

Other social network services and features. We may integrate other social network services (such as social network messaging) to allow you to interact with other users.

Below you will find more information about cookies, how they are used and how you can manage them.

What are cookies and what do other tracking technologies consist of? How are cookies used? How can I manage cookies?

What are cookies and what do other tracking technologies consist of?

Cookies are small text files stored in the browser of your computer or mobile device.

They record information about the content you consult and interact with, in order to remember your preferences and settings or to analyse how you use the services offered online.

There are 2 types of cookies: “internal cookies” and “third-party cookies”.

Internal cookies are placed by the owner of the domain, in this case Viventiumhotels.com. All the cookies we set ourselves are therefore “internal cookies”.

Third-party cookies are cookies placed on our domains by trusted partners to whom we have given our authorisation. These may be social network partners, advertising partners, security service providers and many more.

These cookies may be “session cookies” or “permanent cookies”.

Session cookies cease to exist when you close your browser, ending your “session”. They are then deleted.

Permanent cookies have a different lifespan and are retained on your device after you close your browser. On the Viventiumhotels.com platform, we ensure that we only set permanent cookies (or authorise the setting of permanent cookies by third parties) with a limited lifetime. However, we may sometimes, for security reasons or if absolutely necessary, extend the lifetime of a cookie.

Web browser cookies can store information (e.g. your IP address or other identifier, your browser and the content you consult and interact with on digital services). By storing this information, web browser cookies can remember your preferences and the settings you have configured for online services, and analyse how you use these services.

In addition to cookies, we also use very similar tracking technologies. For example, our website, emails and applications may contain small invisible graphic files or lines of code that record how you interact with them. These may be web beacons, scripts, tracking URLs or software development kits (SDKs).

Web beacons go by many names. They are also known as web bugs, tracking bugs, tags, web tags, page tags, web beacons, 1×1 GIFs or invisible GIFs.

In short, web beacons are small graphic images of just one pixel that can be placed on your device when a web page is requested, on an application, in an advertisement or in an HTML-formatted e-mail.

They can be used to retrieve information from your device, such as the type of device or operating system, your IP address or the time of your visit. They can also be used to place and read cookies on your browser or to cause a cookie to be placed.

Scripts are small computer programmes that are integrated into our web pages, enabling them to offer many additional functions. Scripts also enable the website to function properly. For example, they power certain security functions and activate basic interactive options on our website.

Scripts may also be used for analytical or advertising purposes. For example, a script may collect data about how you use our website, such as the pages you visit or the information you search for.

Tracking URLs are links with a unique identifier. They are used to find out which website referred you to the Viventiumhotels.com website or application. For example, they make it possible to know if you were redirected to Viventiumhotels.com after clicking on a page of a social network, on a link in a search engine or if you were initially on the site of one of our affiliate partners.

Software Development Kits (SDKs) are part of the source code of our applications. Their data is kept in the application’s storage capacity, unlike your browser’s cookies.

They are used to analyse how applications are used or to send you personalised push notifications. To do this, they record unique identifiers associated with your device, such as your device identifier, your IP address, your activity on the application and your network location.

All these tracking technologies are referred to in this document as “cookies”.

How are cookies used?

Cookies are used to collect information, including the following data:

• IP address
• Device identifier
• Pages consulted
• Browser type
• Browsing information
• Operating system
• Internet Service Provider
• Timestamp
• If you have responded to an advertisement
• Reference URL

Functionalities used or activities carried out on the website/applications.

They allow us to identify you as a unique user when you browse several pages of a website, on several devices, on different websites or on our applications. Cookies are divided into 3 categories to fulfil different purposes: functional cookies, analytical cookies and marketing cookies.

Functional cookies

These cookies are necessary for our websites and applications to function properly. They must be activated for you to be able to use our services.

Functional cookies are used to develop applications and intuitive, state-of-the-art websites that automatically adapt to your needs and preferences, so that you can search and book with ease. They also include essential security and accessibility features.

More specifically, these cookies :

Help our website and applications to function properly. They enable you to create an account, log in and manage your bookings.

Remember your language and currency settings, search history and other preferences to help you use our website and applications effectively.

Remember your login details so that you don’t have to enter them every time you visit our website or application.

Rest assured, passwords will always be encrypted.

Analytical cookies

These cookies analyse and track how our website and applications are used. This information enables us to improve our website, our applications and the services we offer.

More specifically, these cookies :

• Help us understand how our users and customers use our website and applications.
• Help us improve our website, applications and communications so that we can provide you with interesting and relevant content.
• Let us know what works and what doesn’t on our website and applications.
• Help us understand the effectiveness of our advertising and communications.
• Tell us how our users interact with our website and applications after seeing an online advertisement, including advertisements on third party sites.
• Enable our business partners to find out whether their customers are taking advantage of hosting offers integrated into their website.
• The data we collect through these cookies includes the pages you view, open and leave, the type of platform you use, the emails you open that result in an action by you, and date and time information. This also means that we may use information about how you interact with the site or application, such as the number of clicks on a page, mouse movements, page scrolling and the search terms you enter in the various fields.

Marketing cookies

These cookies are used by Viventiumhotels.com and our trusted partners to collect information about you over time across multiple websites, applications and other platforms.

Marketing cookies allow us to determine which products, services and advertisements to offer you on our website or applications, based on your interests.

More specifically, these cookies :

Categorise you into a certain type of profile, for example based on the websites you visit and the clicks you make. We use these profiles to display personalised content (e.g. travel ideas or specific accommodation) on Viventiumhotels.com and other websites.

Display targeted advertisements based on your interests, not only on the Viventiumhotels.com website and applications but also on other websites. This is called “retargeting,” and it is based on the searches you perform on our site, such as destinations searched, accommodations viewed, and rates displayed, as well as your shopping habits and other online activities.

You may also see retargeting advertisements before and after you visit Viventiumhotels.com. These ads are shown to you to encourage you to visit or return to our website. You may see these advertisements on websites, on applications or in the body of an e-mail.

Integrate social networks into our website and applications. This allows you to like or share content or products on social networks (e.g. Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat and LinkedIn).

These “Like” and “Share” buttons use parts of the code from the social networks concerned, and thus authorise the placement of third-party cookies on your device.

These cookies are purely functional but may be used to identify the websites you visit from their network, to create a profile based on your online search behaviour and to offer you personalised advertising. This profile will be created in part with comparable information received by suppliers following your visits to other websites belonging to their network.

To find out more about how the social networks use your personal data, consult their privacy charter and/or their information on cookies: Facebook (including Instagram, Messenger and Audience Network), Snapchat, Pinterest and Twitter. Please remember that these documents may be updated from time to time.

We work with trusted third parties to collect data. We may also share information with these third parties (e.g. your email address or telephone number). These third parties may, in turn, combine your data with other information they have collected in order to provide you with a personalised experience and targeted advertising. To learn more about how these third parties process your data, please visit the following links: How does Google use the information it collects? and Facebook’s data use policy.

Techniques that do not use cookies: pixels and e-mails.

We may also use other techniques (e.g. pixels), which we do not consider to be cookies because they do not record any information on your device.

information about your device.

We sometimes place pixels in e-mails (e.g. newsletters). A pixel is an electronic file the size of a single pixel, embedded in an e-mail and downloaded when you open it. By placing pixels in e-mails, we can see whether the message was received, if and when it was read, and which parts of the e-mail you clicked on.

We also receive this information when we send you push notifications. These statistics tell us more about your reading behaviour and enable us to optimise our communications and messages so that they are more relevant to you.

How do I manage cookies?

To find out more about the use of cookies and how you can manage or delete them, consult the allaboutcookies.org website or the help section of your browser.

The settings of browsers such as Internet Explorer, Safari, Firefox or Chrome allow you to choose which cookies you wish to accept or reject. The location of these settings varies from browser to browser.

Cookie settings on Chrome Cookie settings on Firefox Cookie settings on Internet Explorer Cookie settings on Safari

If you choose to block certain functional cookies, you may not be able to use some of our services.

In addition to certain settings that we offer on the Viventiumhotels.com website and applications, you can also deactivate certain cookies:

Analytics

To prevent Google Analytics from collecting data for analysis purposes on certain browsers, click on the following link: Browser add-on to deactivate Google Analytics (only available on computers).

Advertisers.

The settings on your mobile device may allow you to limit the sharing of information for retargeting purposes. If you choose this option, please note that unsubscribing from an online advertising network does not mean that you will no longer receive or be the target of online advertising or marketing analysis. By unsubscribing from this network, you will no longer receive advertising based on your preferences and behaviour on the Internet.

Some websites have a “Do not authorise” function. This allows you to tell them that you do not want them to collect your data. We are currently unable to support “Do not authorise” settings on your browser.

How can you contact us?

If you have any questions about this Cookie Information, please send an email to consulting@Viventiumhotels.com.

Our Information on cookies may be modified from time to time. If these updates are important, particularly relevant to you or affect your data protection rights, we will contact you to inform you. However, we recommend that you consult this page regularly to keep abreast of the latest updates.